Official Qobuz Issues Thread

@athegn Great you that you were able make a full copy of the SD card.

To ensure compatibility, I recommend that you initialize the new SD card by formatting it on your phone (instead of formatting it on the computer). For example, on a Samsung phone open:

Settings > Device care > Storage > Advanced > SD card > Format

Other brands should have a similar procedure. Then eject it and put it on your computer to copy files.

Hello,

I am a qobuz subscriber for a long time, and I signed up here to look for some support with my account. Glad to come across a forum of digital/computer audio enthusiasts!

I at some point of time changed my qobuz email address, but unfortunately I am now not able to remember the email address I used. I am still signed in from my android phone, but I am not able to sign from any of the other devices. I tried resetting the password using all my email addresses to see which one I might have used - unfortunately none of the email addresses received the password reset email. The android app does not show me the account email.

I am at a loss at what to do, is there a way someone from Qobuz support could help me with the email address? I have the order number from my last paypal payment for the subscription if that helps.

Hopefully I am able to get this resolved. Thanks!

On YouTube Music, I have a playlist called Liked Music. I did not specifically create this playlist, it contains all the tunes that I have given a "thumbs up". When I migrated my playlists from YTM to Qobuz in Soundiz, the Thumbs Up tunes received a Qobuz heart, but no playlist was created. How can I play my favourite (heart) selections?

21 minutes ago, audiobomber said:

On YouTube Music, I have a playlist called Liked Music. I did not specifically create this playlist, it contains all the tunes that I have given a "thumbs up". When I migrated my playlists from YTM to Qobuz in Soundiz, the Thumbs Up tunes received a Qobuz heart, but no playlist was created. How can I play my favourite (heart) selections?

For requests like this, I tend to populate the play queue then save that in a playlist. So from memory, go to the Qobuz app and select Library, Favourites, Tracks then hit the play/shuffle button on that screen. From the now playing screen, swipe into the queue screen and from its three dot menu, select edit and create/add to playlist. If those aren’t the exact steps, I hope they’re close enough

8 minutes ago, Brantome said:

For requests like this, I tend to populate the play queue then save that in a playlist. So from memory, go to the Qobuz app and select Library, Favourites, Tracks then hit the play/shuffle button on that screen. From the now playing screen, swipe into the queue screen and from its three dot menu, select edit and create/add to playlist. If those aren’t the exact steps, I hope they’re close enough

Thanks for your response, but my YouTube Music Liked Songs playlist contains about 400 songs. My Qobuz library Favourites tab shows no individual songs, and only nine albums. 

12 minutes ago, audiobomber said:

Thanks for your response, but my YouTube Music Liked Songs playlist contains about 400 songs. My Qobuz library Favourites tab shows no individual songs, and only nine albums. 

I have playlists, tracks, releases and genres as selectable filters on my library favourites page in the iPad app, and more in the Android app. Strange you can’t see any filters

I notice an “edit filters” in the android App Library page,  but no equivalent on the iPad. Maybe if that shows for you, you can select tracks as a filter option

23 hours ago, Balthazar B said:

Did that work for you?

Not yet, but I'm working on it. Your method makes sense and I'm confident I will get there, but YouTube is not cooperating. On the first few tries, it only transferred a few tunes. I'm now up to 100, and trying again. It may be that I'm leaving the site before it completes loading the new playlist. At any rate, this is clearly a YTM issue, so I will stop discussing it here. Thanks for the advice.